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View Full Version : UK financial provider in good service shock


Beta1
24-01-2006, 17:04:51
Just got a letter from the chelsea building society who we have a mortgage with. Last october we switched to a different product as our old mortgage discount rate had expired. Cost us 399 in fees to do this. Result was our payments came down from aournd 800 on the standard rate to around 600 on a new discount mortgage.

Got a letter today saying that they made a mistake calculating the last 6 months or so payments and we had underpayed by a hundred quid in that time, resulting in us not paying off the interest on the loan let alone any capital. Oh Shit I thought, bit strapped for cash right now. Could so without this

I read on

In order to rectify our mistake I have credited your account with 94.60 to cover the underpayments and also removed the interest charge for that period.

Excellent

I read on

In addition I have refunded the fee paid to change mortgage product.

Result. They make a mistake, we make 500. All you other banks out there - thats how to keep your customers.

MoSe
24-01-2006, 17:09:07
Can I buy a house in Milan and mortgage it with your bank in UK?

Gary
24-01-2006, 17:43:52
Possibly, if you don't mind the exchange rate risk

Dyl Ulenspiegel
24-01-2006, 18:02:35
And the higher interest rate.

Beta1
26-01-2006, 16:45:35
they only have to make another 200 mistakes and i wont have a mortgage anymore!

Venom
26-01-2006, 16:47:38
Start sending in the virii.