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Tizzy
09-11-2005, 15:20:18
Really? :rolleyes: (http://www.theregister.co.uk/2005/11/08/it_despair/)

For example we are finding that end users can actually solve a lot of simpler IT problems themselves if they are provided with the right self-service software tools and access to knowledge based systems that learn from previous service incidents and provide advice and guidance on potential solutions. Much more productive than throwing something at the computer.

Yes, they CAN solve the problems but can they be arsed to do it or would they rather just whine to helpdesk?

Venom
09-11-2005, 15:32:16
And with those same tools they can fuck their computer up beyond repair thereby making even more work for the professionals.

Kitsuki
09-11-2005, 15:35:36
Whine to helpdesk! :beer:

(I wouldn't do this if it was Tizzy though...)

Cruddy
09-11-2005, 15:39:52
Hooray! I am the ultimate loser!

(until I've finished training qualifications, of course).

It's a bit fucking pointless putting up self service websites for customers that cannot even get their machines to turn on.

And yeah, arrogant senior managers that think they can bully me into giving a solution are the worst. It's a good job it's done over the phone, if it was face to face I'd caution them under Section 5 Public Order followed by kicking them into submission with my size 9's.

All legal and proper of course.

EDIT:

ME: I must caution you, under section 5 of the Public Order Act, that I find your behaviour distressing and alarming.

ARROGANT BASTARD: Or you'll do what?

ME: <smack> Now don't do it again or you'll get more of the same.

Funko
09-11-2005, 16:15:57
Might solve IT problems but doesn't solve users being utter retards with absolutely no common sense issues.

Kitsuki
09-11-2005, 16:17:22
To be fair, I never ever need to bother the IT peeps for myself, but if one of our websites has problems and some schmuck from another company is whining I pass them over to IT.... Can't stand people without a clue regarding IT!

Tizzy
09-11-2005, 16:27:48
Now you understand why I'm psychotic.

Kitsuki
09-11-2005, 16:40:40
I'm glad I pass that stuff over to other people, but if it was you I think I'd enjoy dealing with the savaged customers by the time they managed to escape from you! :D

Funko
09-11-2005, 16:41:19
She's very nice to the customers... the savaging happens about them afterwards!

Kitsuki
09-11-2005, 16:51:26
Thats where you are going wrong Tizzy - don't pent it up!

Tizzy
09-11-2005, 17:00:42
I don't, I rant a lot :tizzy:

Kitsuki
09-11-2005, 17:06:18
Nah, try this - :bash:

Funko
09-11-2005, 17:07:04
Try it on Kitsuki...

Tizzy
09-11-2005, 17:08:49
I like :shoot:

Greg W
09-11-2005, 23:06:03
See, Tizzy got Funko so that she had someone to let out all her pent up frustrations and anger out on. He wears a few bruises, but he gets the make-up sex, so everything's ok. ;)

Kitsuki
10-11-2005, 00:45:02
Originally posted by Funko
Try it on Kitsuki...

Nah, wouldnt want to tread on your toes mate... :D

alsieboo
10-11-2005, 01:23:25
Helpdesk never know anything, everytime we ring them up they've got no better idea than us at whats going on!

DevilsH@lo
10-11-2005, 01:41:34
Originally posted by alsieboo
Helpdesk never know anything, everytime we ring them up they've got no better idea than us at whats going on!

Ahh the difference between not knowing and not caring. :D

Greg W
10-11-2005, 03:09:57
X-Fear :shoot:

Kitsuki
10-11-2005, 09:20:07
I was thinking what DH said...

Tizzy
10-11-2005, 10:09:49
Originally posted by DevilsH@lo
Ahh the difference between not knowing and not caring. :D

The difference is in the attitude :D

The Norks
10-11-2005, 10:38:36
Tizzy do you ever think you might, perhaps, be in the wrong job???

Tizzy
10-11-2005, 10:51:35
No. Because I actually like my job, apart from the stupid users.
And there's very few jobs where you don't have to deal with stupid people.

Kitsuki
10-11-2005, 10:55:22
Amen to that.

Nills Lagerbaak
10-11-2005, 11:03:57
Especially in this God damn service driven economy. I hate being polite and servile it sucks.

Kitsuki
10-11-2005, 11:53:35
Why does that not surprise me with you Nills? :lol:

I actually like helping out nice, intelligent customers; particularly when they treat you and your knowledge with respect.

The annoying thing about Marketing is that it is the exact opposite of IT - ie. in IT people think they know nothing, when they need to use some initiative. With Marketing, everyone things they are an expert; so disagree with you, have little debates in their own office about this, that and the next thing and generally delude themselves that they know better than you...

Insanely annoying. If you don't want my company's advice, why the hell are you paying us!?

Funko
10-11-2005, 11:56:47
You get exactly the same thing in IT.

Everyone (or most people) have a computer at home or whatever...

It's even worse if you are dealing with other companies' IT departments. I wonder how some companies stay in business with some of the retards they employ.

Nills Lagerbaak
10-11-2005, 12:13:35
Originally posted by Kitsuki
Why does that not surprise me with you Nills? :lol:

I actually like helping out nice, intelligent customers; particularly when they treat you and your knowledge with respect.

The annoying thing about Marketing is that it is the exact opposite of IT - ie. in IT people think they know nothing, when they need to use some initiative. With Marketing, everyone things they are an expert; so disagree with you, have little debates in their own office about this, that and the next thing and generally delude themselves that they know better than you...

Insanely annoying. If you don't want my company's advice, why the hell are you paying us!?

Cos you're always reminded that you're indebted to them and it gets worse when your company is trying to sell them something they don't need. Ergo you must be polite to them to ensure they are on side to be ripped off. Rubbish.

Having said that I did like the consultancy side of my last job, where the company has sold enough to enable you to spend quality time with a user of the system and not some salesman.