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Drekkus
04-10-2005, 12:42:14
:cute:

Computer People reveals IT jargon leaves office workers confused!

http://www.computerpeople.com/content_dynamic/display.asp?session_id={BFBC85F3-74A7-45E5-8CBD-11D5898A58FA}&id=63

Tizzy
04-10-2005, 12:51:22
Clearly, creating links leaves people confused as well :p

Drekkus
04-10-2005, 12:54:30
I need help

mr.G
04-10-2005, 12:58:21
we know

MoSe
04-10-2005, 13:04:45
you provide the desk yourself?

Drekkus
04-10-2005, 13:06:32
i have a desk, yes.

Tizzy
04-10-2005, 13:08:46
Is it helpful?

Venom
04-10-2005, 13:09:26
Shitkiss strikes again.

Drekkus
04-10-2005, 13:11:54
Originally posted by Tizzy
Is it helpful? Not in solving IT problems

Funko
04-10-2005, 13:27:20
Computer People reveals IT jargon leaves office workers confused!

Over two thirds (67%) of office workers feel 'bewildered' and 'inadequate' due to not understanding IT professionals' 'tech jargon' according to research published today by Computer People, the UK's leading IT recruitment consultancy.

Computer People surveyed 1,000 office workers across various industries to examine perceptions of IT personnel and to explore how communication between IT professionals and their non-IT colleagues could be improved.

Over half (56%) of those surveyed said that IT professionals 'speak another language' with two fifths (40%) saying that they feel IT staff are unaware of the confusion that tech jargon causes.

The research identifies the most commonly used jargon terms as:

1. Bandwidth: the amount of data that can be passed along a communications channel in a given period of time

2. HTML: Hypertext Markup Language - a system that enables you to access particular locations in webpages or other electronic documents by clicking on links within specific webpages or documents

3. Hostname: the unique name by which a computer is known on a network

4. Alias: one of several alternative hostnames with the same email address

5. IP address: internet address


The research highlights the use of analogies as the most effective way of helping people grasp how technology works. The majority (69%) of office workers agree that explanations which compare the hardware or software problem to other, more easily understood, references such as the workings of a car or even a road map, are the most effective way of comprehending IT issues.

One fifth (21%) of office workers say that visual aids, such as diagrams or flow charts, are a helpful way to understand IT problems, whilst one in ten (10%) think IT staff should provide regular jargon-free literature and useful hints and tips documents to digest.

However, when it comes to jargon, IT professionals are not alone as the majority of office workers (85%) admit to regularly using jargon relating to their particular professions.

Carole Hepburn, Commercial Director at Computer People, comments: "Our research shows there's a real need for IT professionals to use 'techno-speak' sparingly when talking to people outside their vocation. We want to help IT professionals develop better forms of communication which won't leave their non-IT colleagues scratching their heads in bemusement.

Talking the talk is to a certain extent part of today's jargon-ridden office culture -most professionals whether they're in marketing, HR or accounts are all guilty at times. Whatever the profession, it's always a good idea to learn when and when not to rely on industry speak."

Computer People offers IT professionals the following advice to help improve communication:

* Don't overestimate colleagues' knowledge of IT, always explain things using simple language

* Where possible use analogies, such as the workings of a car, or draw diagrams to illustrate your point

* After talking through an IT issue with a colleague, follow-up with them to check they've understood your explanation

* For the occasions when using industry jargon is unavoidable, explain what the terms mean

Funko
04-10-2005, 13:29:01
Fuck them, I'm using more jargon. Let's see how inadequate and stupid we can make them feel. :beer:

Venom
04-10-2005, 13:30:04
Yeah, they feel stupid and inadequate because they are.

Tizzy
04-10-2005, 13:31:03
Exactly.

mr.G
04-10-2005, 13:32:02
Originally posted by Funko
inadequate and stupid
hmmmmmm my middle name

Venom
04-10-2005, 13:36:18
Most of the users here don't know the difference between download and install so I'm not going out of my way to make their stupid asses feel better.

Drekkus
04-10-2005, 13:37:26
I feel so bewildered

mr.G
04-10-2005, 13:37:37
i feel used

Kitsuki
04-10-2005, 13:41:05
Those terms are really simple though....!

Funko
04-10-2005, 13:42:57
Users are really simple.

MDA
04-10-2005, 14:14:49
We have this ridiculous "plain language" thing going on at work - the trouble is we developed complex language to more accurately communicate. Plain language is often more difficult to understand.

Ditching the acronyms helps, though.

Venom
04-10-2005, 14:38:29
Acronyms hardly ever help anyone.

King_Ghidra
04-10-2005, 14:42:22
rtfm and stfu n00b

mr.G
04-10-2005, 15:08:19
IT op de plee, doortrekken en weg ermee

Lurker the Second
04-10-2005, 15:12:50
Dorky IT help desk folks probably don't understand how cars work, so using car analogies seems quite hopeless.

Venom
04-10-2005, 15:21:01
Originally posted by King_Ghidra
rtfm and stfu n00b

pwn!!!!

MDA
04-10-2005, 15:29:17
we had a short discussion on teamspeak last night about how that should be prounounced - we decided on "owned", but it could have been prawned, pawned or prone-d

Venom
04-10-2005, 15:32:15
I prefer to say powned myself. But it's probably just owned.

mr.G
04-10-2005, 15:44:30
Originally posted by MDA
we had a short discussion on teamspeak last night about how that should be prounounced - we decided on "owned", but it could have been prawned, pawned or prone-d what a nice discussion that was

MoSe
04-10-2005, 15:47:53
incredibly I did the same as venom

MoSe
04-10-2005, 16:16:47
Originally posted by Funko
The majority (69%) of office workers agree that explanations which compare the hardware or software problem to other, more easily understood, references such as the workings of a car or even a road map, are the most effective way of comprehending IT issues.

I remember... when I used to teach DOS 3.0 basics on IBM XTs....
one of my most appreciated was when I compared formatting with painting the whitelines and numbers on a black asphalt expanse to make it an efficient and working parking lot...

mr.G
04-10-2005, 16:23:45
I remember... when I used to teach DOS 3.0 basics on IBM XTs.... damn boy, you are a fossil

RedFred
04-10-2005, 20:46:44
Last month at work our whole network was down and we couldn't get in touch with our systems people back east.

But at the end of the day nice emails sent from IT in the morning finally arrived to tell us that the problems were temporary and would be resolved by the end of the day.

Lazarus and the Gimp
04-10-2005, 21:11:04
I've spent two solid hours on the phone to the IT helpdesk today. I patiently explain how new types of weird shit is happening because their coding is crap and the servers are buggered. They ask for all my contact details, give me a fault reference number, get sarcastic, get insulted, get off the line and never come back.

Gary
04-10-2005, 21:42:37
Sounds about right.

MoSe
05-10-2005, 08:20:12
Originally posted by Lazarus and the Gimp
...their coding is crap and the servers are buggered.that's top rank IT jargon!!! ...give me a fault reference number, get sarcastic, get insulted, get off the line and never come back. I'd have tem rightfully fired for that

zmama
05-10-2005, 09:32:28
Originally posted by Venom
I prefer to say powned myself. But it's probably just owned.

powned for me too
:D

Drekkus
05-10-2005, 10:50:13
pOWNed

Greg W
05-10-2005, 10:55:14
I've heard pawned most often, but everyone knows we Aussies speak funny. Though at least not as funny as the Seppos or Scots. :p

Funko
05-10-2005, 10:57:24
I'd say it pawned.

Funko
05-10-2005, 10:57:47
If I ever said it out loud which I wouldn't 'cause it's retarded.

Greg W
05-10-2005, 11:01:34
No, of course you wouldn't. :cute:

Tizzy
05-10-2005, 11:02:37
Originally posted by Greg W
I've heard pawned most often, but everyone knows we Aussies speak funny. Though at least not as funny as the Seppos or Scots. :p

:hmm:

MattHiggs
05-10-2005, 11:02:49
pOwned for me.

Greg W
05-10-2005, 11:15:09
Originally posted by Tizzy
:hmm: Oh oh, more ding ding kicking on the way... :nervous:

Tizzy
05-10-2005, 11:38:30
You know what you have to do....

MDA
05-10-2005, 12:09:01
A bottle of white, a bottle of red, perhaps a bottle of rose instead?

Get it in the mail quick, Greg.

Venom
05-10-2005, 13:17:23
Originally posted by zmama
powned for me too
:D

Great minds....great minds.

Greg W
05-10-2005, 13:18:44
Originally posted by MDA
A bottle of white, a bottle of red, perhaps a bottle of rose instead?

Get it in the mail quick, Greg. Shit. At this rate I'm up to smuggling about 3 cases over there. :cry:

Tizzy
05-10-2005, 13:24:00
I suppose I can let you off with 3 cases.

MoSe
05-10-2005, 14:20:59
as in HelpDesk Tickets?

Drekkus
05-10-2005, 14:24:22
Originally posted by Tizzy
I suppose I can let you off with 3 cases. cases of what?

Tizzy
05-10-2005, 14:26:56
Wine.

Venom
05-10-2005, 14:49:31
Help desk cases.

Greg W
06-10-2005, 05:10:33
Nut cases? There's plenty to spare on CG...

MoSe
06-10-2005, 09:16:38
they're unredeemable