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Funko
28-07-2005, 15:53:05
http://news.bbc.co.uk/1/hi/world/south_asia/4723335.stm

At least 430 people are now known to have died in monsoon rains in the Indian city of Mumbai (Bombay) and elsewhere in the state of Maharashtra.

More than half died in Mumbai where transport is still disrupted and trading on financial markets suspended. The navy is helping rescue efforts.

Thousands remain stranded amid fears the number of dead could rise.

According to officials, the rain on Tuesday was the heaviest recorded in a single day in India.

More than 65cm (26 inches) fell in Mumbai.

:eek:

Venom
28-07-2005, 15:56:34
My poor friends on the help desk! SAVE THEM SAVE THEM SAVE THEM! I have open trouble tickets!

Drekkus
28-07-2005, 16:01:02
If there are oil-pipelines running all over the world, why couldn't there be a global network of water-pipelines, where watersurplusses can be directed to dry areas? Sold even. England could be RICH!

Funko
28-07-2005, 16:04:10
Sydney could be richer.

Venom
28-07-2005, 16:06:14
Because as expensive as that would be, it would be easier to build desalinization plants all over the globe since salt water is almost everywhere and oil is not. And those desalinization plants are expensive.

Japher
28-07-2005, 16:11:14
what do they do with the salt?

Drekkus
28-07-2005, 16:12:03
Water will be more expensive than oil, I tell you!! Invest NOW!

Japher
28-07-2005, 16:13:01
there aren't any water futures... but maybe there should be!

King_Ghidra
28-07-2005, 16:51:40
we have a branch in mumbai, apparently everyone is ok

pictures are quite insane though

MDA
28-07-2005, 17:06:56
:lol: @ Venom

Excellent, people are looking at me laughing... and wondering aloud what I've done to their offices.

Nills Lagerbaak
28-07-2005, 17:11:46
I have many relatives there...I hope no one has been too affected.

Japher
28-07-2005, 17:38:11
Excellent, people are looking at me laughing... and wondering aloud what I've done to their offices.

What I read:

Excellent, people are looking at me laughing... and wondering aloud what I've done to their orifices.

protein
28-07-2005, 17:45:24
Originally posted by MDA
:lol: @ Venom

Excellent, people are looking at me laughing... and wondering aloud what I've done to their offices.
Why is it funny? :confused:

Venom
28-07-2005, 18:41:55
Sometimes the messenger can make the message funny.

MDA
28-07-2005, 20:06:30
Venom is funny, not the deaths of hundreds of people in a flood. Two separate things. ...if that's why you were asking.

Venom
28-07-2005, 20:14:39
I'm not kidding people. I've got help desk tickets open. I want some resolution here.

protein
28-07-2005, 20:24:20
Ah, now I get it. I've not heard the term "tickets" before for help desk problems. :p

I feel like Drekkus now.

Japher
28-07-2005, 20:26:02
What do you call 'em? Tissues?

Funko
28-07-2005, 20:31:02
Calls.

Venom
28-07-2005, 20:51:12
What do you call regular calls then?

Japher
28-07-2005, 20:52:10
flukes

Funko
28-07-2005, 20:57:43
Originally posted by Venom
What do you call regular calls then?

What's a 'regular call' to a help-desk?

Venom
28-07-2005, 21:59:23
A nature call?

Funko
29-07-2005, 09:00:53
I dunno, what do people call help desk with if it isn't a help desk query, a chat?

Tizzy
29-07-2005, 09:22:14
Originally posted by Japher
What do you call 'em? Tissues?

Annoying

Oerdin
29-07-2005, 09:25:54
Originally posted by Drekkus
If there are oil-pipelines running all over the world, why couldn't there be a global network of water-pipelines, where watersurplusses can be directed to dry areas? Sold even. England could be RICH!

http://www.publicaffairs.water.ca.gov/swp/images/intro/aquoduct.jpg

The California aqueduct runs for 500 or 600 miles through the center of the state. It takes water from the north and takes it to the people in the south so we can have green lawns and full swimming pools.

MDA
29-07-2005, 11:47:25
strangely appropriate...

Venom
29-07-2005, 12:59:04
Originally posted by Funko
I dunno, what do people call help desk with if it isn't a help desk query, a chat?

Why not?

Funko
29-07-2005, 13:01:18
Ok, well in that case I wouldn't need to record it or call it anything.

Venom
29-07-2005, 13:10:37
So it's just a call then.

Funko
29-07-2005, 13:29:18
Why is it a ticket? Some kind of hangover from a time when calls were recorded on paper?

Drekkus
29-07-2005, 13:34:25
Because you have to wait in line to get some service?

Japher
29-07-2005, 13:36:18
So true, especially from IT who generally just sit on their butts and post at CG all day.

Venom
29-07-2005, 13:38:10
Not sure why it's a ticket. But you're probably not far off funko.

It's gay whatever the case may be.

Tizzy
29-07-2005, 13:38:12
Ours are work orders, cause that's what the tracking software calls them.

Venom
29-07-2005, 13:43:19
It may also tie in to that number taking thing that some places used to do. You now, take a number aka a ticket, wait, your number gets called and you get served.

Funko
29-07-2005, 13:45:26
Originally posted by Drekkus
Because you have to wait in line to get some service?

:lol:

Yeah, that's about right. :)

Funko
29-07-2005, 13:45:57
Originally posted by Venom
It may also tie in to that number taking thing that some places used to do. You now, take a number aka a ticket, wait, your number gets called and you get served.

We still get that in supermarkets sometimes at the deli counters.

Venom
29-07-2005, 13:48:53
Yeah, that's directly what I was referring too. I didn't know how widespread and common that still was.

Drekkus
29-07-2005, 14:26:16
Originally posted by Venom
It may also tie in to that number taking thing that some places used to do. You now, take a number aka a ticket, wait, your number gets called and you get served. That's what I said.

Venom
29-07-2005, 14:36:34
Yeah, but you're stupid. And I went in to more detail.

Drekkus
29-07-2005, 14:38:06
details are for stupid people.

Venom
29-07-2005, 14:41:14
That seems a bit.....ironic.

MoSe
29-07-2005, 14:51:12
A call to the HD frontend generates a ticket, or rather a Trouble Ticket.
OTOH a TT can also be generated by an user email, or by submitting a web form.

After the call, the TT gets dispatched/assigned to the appropriate groups following a workflow, each group completing their task.
The last group solves the problem, and Closes the TT. Either they or the frontend again call back the user, and then either Reassign the TT or Confirm the solution.

More generally a TT is also called a Case.

Venom
29-07-2005, 14:53:02
I think MoSe just Ph'd the whole thread and the help desk industry.

MoSe
29-07-2005, 14:53:05
Originally posted by Venom
I'm not kidding people. I've got help desk tickets open. I want some resolution here.
you flooded them with requests

MoSe
29-07-2005, 14:54:07
Originally posted by Venom
I think MoSe just Ph'd the whole thread and the help desk industry.

I could have done it graphically too

Drekkus
29-07-2005, 15:02:06
http://us.st5.yimg.com/store1.yimg.com/I/demotivators_1856_3362042

Gibsie
29-07-2005, 20:28:20
Was there a high proportion of midgets in the area, or does two feet of water kill peple in other ways?

Yup, I AM this stupid!

JM^3
29-07-2005, 22:30:48
Originally posted by Oerdin
http://www.publicaffairs.water.ca.gov/swp/images/intro/aquoduct.jpg

The California aqueduct runs for 500 or 600 miles through the center of the state. It takes water from the north and takes it to the people in the south so we can have green lawns and full swimming pools.

:shoot:

JM

Greg W
30-07-2005, 06:44:45
Damn, and here I though this thread would be about Sydney.

Funko
01-08-2005, 09:14:00
I was going to mention it but then I thought it was too serious a thread. :)

Drekkus
01-08-2005, 10:12:09
So it rains a lot in Sydney?

Funko
01-08-2005, 10:14:12
Yeah, more than London.

Drekkus
01-08-2005, 10:17:54
It's a great set up for a 100-0, but I genuinely did not know that. :(

Funko
01-08-2005, 10:18:30
I know. I think we found out when you were away.

Drekkus
01-08-2005, 10:19:44
Damn my ignorant holidays.

Funko
01-08-2005, 10:20:20
It might have been whilst you were here but I'd assume that you didn't know anyway. ;)

Drekkus
01-08-2005, 10:23:24
Still I could have acted like I knew, and scored a 100% 100-0. Damn my honesty.

Funko
01-08-2005, 10:28:40
I wouldn't have believed you. It should be a sub-rule that you can always assume that Drekkus doesn't know something.

Drekkus
01-08-2005, 10:34:31
True, there's always something I don't know. But that doesn't mean that I don't know something!
So beware! I guess I just have to play the game honest.

Funko
01-08-2005, 10:35:02
It has to be really obvious that you (or anyone) knows something though.

Drekkus
01-08-2005, 11:05:56
Is it?

Funko
01-08-2005, 11:11:35
It's obvious you don't know something

Drekkus
01-08-2005, 11:24:49
That's something I know.

MoSe
01-08-2005, 11:53:52
:clueless:

WHOSE 100-0 is it now?????

:grief:

MoSe
01-08-2005, 11:55:28
BTW, reading this thread title keeps me thinking of Morcheeba

Drekkus
01-08-2005, 12:08:43
More Sheba?