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View Full Version : I keep forgetting how stupid LUsers are


Darkstar
24-03-2005, 20:38:42
One of my team is out on vacation this week, so I'll doing his share of covering the dev support for one of our projects. Came into work this morning, and had a customer that needed assistance. The fun part: She didn't get her own name right, she didn't get her own phone number right, and she didn't get where she was located correct. And her problem wasn't related to the project (of course).

I did manage to actually track her down. Now if she can only manage to figure out how to answer a phone, I can clear this issue off the section's watch list. VIPs should always leave all their work to their secretaries/executive assistances/handlers. They invaribably just fuck it all up otherwise.

Japher
24-03-2005, 20:41:33
Is that you calling?

I've been trying to answer with the handsfree option. Which button is it?

Darkstar
24-03-2005, 20:42:21
The red one, labelled "on".

MDA
24-03-2005, 20:42:43
:lol:

You definitely win. I thought I was having a bad day.

Japher
24-03-2005, 20:43:03
Your phone must be different than mine.

which button on my phone?

Darkstar
24-03-2005, 20:46:11
Actually, monday was the bad day! I got sick, managed to scald the bottom of my foot, and still had to go into work to cover for the missing man. While dealing with our section's resident idiot who literally couldn't remember how to start the log in process on a M$ W2K machine. You know, that Control+Alt+Delete thing they make you do. The thing he's done for the past 4 years, every day, at least 4 times a work day!

Maybe there is something in the water...

Darkstar
24-03-2005, 20:47:20
Japher, take a digital photo of your camera and email that to me. I will get my people right on determining what model phone you have, and get them to contact you with instructions on how to operate your phone.

Japher
24-03-2005, 20:47:44
Ctrl+Shift+Q is what I do.

Japher
24-03-2005, 20:48:20
Digital photo? How do I do that? I have a polaroid.

Darkstar
24-03-2005, 20:50:47
A polariod? I'm afraid you need to call in a trouble ticket to get assistance regarding that. Dial 1-8IM-ANI-DIOT. A curteous customer representative will take your call and answer all your questions.

Japher
24-03-2005, 20:51:26
Which button do I press on the phone to make it pick up again?

Darkstar
24-03-2005, 20:56:44
You should memo your phone to the help desk, and ask them to put a sticky on that button for you.

Japher
24-03-2005, 22:25:46
Great idea! I know how to use inter-office mail.

Or, I could e-mail it to them!

Darkstar
24-03-2005, 22:27:30
That's great. I'll just close out your ticket. If you have any more issues or comments, please feel free to contact Customer Support.

Have a pleasant day!

Japher
24-03-2005, 22:28:49
I would like to fill out a survey

Darkstar
24-03-2005, 22:38:53
That will be emailed to you.

Japher
24-03-2005, 22:41:38
Ok, but my e-mail is broken. I added that in when I e-mailed IT my phone.

Darkstar
24-03-2005, 23:07:07
I'm sure IT can handle it. Bye bye!