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MattHiggs
07-03-2005, 20:56:24
I'm going for an IT Support Analyst job at the company I currently work for. If I get this job it could possibly double my current salary in a year or two.

Basically I need to learn as much as I can about BackOffice, W2K and NT Server, exchange and SMS. Also LAN's, Patching and Cat5.

Basically it's helping to maintain a 1000+ user network over an 8 floor, newly built office.

Any help, links or anything is greatly appreciated!

miester gandertak
07-03-2005, 21:21:10
Good luck Matt, can't help you cause i am the retard.

Provost Harrison
07-03-2005, 22:38:07
Yes, you are...

Provost Harrison
07-03-2005, 22:38:43
None of those terms mean anything whatsoever to me I'm afraid...let's just hope someone more useful comes along ;)

Japher
07-03-2005, 23:13:59
My Dog1 ate your Cat5.

Nav
07-03-2005, 23:27:57
LAN's require patching and patching requires Cat5 cable. Exchange holds all the email. Most offices run their servers on W2K or NT (some might use WS2003). And Backoffice is where you shove all the manuals?

zmama
08-03-2005, 00:47:41
How much time do you have to study?

MOBIUS
08-03-2005, 01:41:58
24hrs!:eek:

zmama
08-03-2005, 01:51:13
Then step away from the keyboard Moby and STUDY!!

Sir Penguin
08-03-2005, 02:22:44
All you really need to know is how to crimp an RJ-45 head onto CAT5 cable, and what order to insert the wires. If you deomonstrate that you know that, they'll just assume you know the rest.

SP

miester gandertak
08-03-2005, 07:24:59
hey i can do that, i did that at Drekkus' .
so now i am a IT Support Analyst.
koel

Darkstar
08-03-2005, 09:16:02
SMS is used to check if your machines on the net are still up. You can tell them to dump their stats to you via SMS as well.

BackOffice is the software that M$ likes to sell corporations to use for providing basic app services. There's tons of things to learn in it. Most of my experience with BackOffice is with MS SQL Server and Outlook.

There's tons of self teach books for all your subjects... so no need to panic if you get the job. Just lots of reading, quickly.

Good luck!

miester gandertak
08-03-2005, 09:19:48
ping is also really important.
don't know what it is but it is very very important.

MattHiggs
08-03-2005, 09:20:41
So the difference between a Cat5 and RJ-45 is that crossover wire thingymajig?

Darkstar
08-03-2005, 09:23:00
Ping is a command to validate that a machine is online and running basic networking service. It is sometimes used by MP action gamers to figure out what servers they get less delay if they use. ;)

Telnetting is a useful skill to have, when doing network configs and network administration. FTP is useful for moving files between machines.

Gary
08-03-2005, 09:30:17
There's a huge gulf between reading and actually taking things in. In my experience many text books as so "reference style", even those meant to teach, that one's eyes glaze over after about the 20th page.

Unless you are the type who has a natural ability to bluff your way through, the secret is to get a lot of that stuff "under your belt" before going for the job, in the hope of "winging" the rest until you are up to speed.

If this isn't a leg-pull, why not see if the job has an assistant's role going with it, where you can learn for a year first, at a lower salary.

miester gandertak
08-03-2005, 09:31:57
Originally posted by Darkstar
Ping is a command to validate that a machine is online and running basic networking service. It is sometimes used by MP action gamers to figure out what servers they get less delay if they use. ;)

Now, get the machine that goes 'Ping!'

Darkstar
08-03-2005, 09:33:57
Reading a book when you have a context for it, that tends to help your comprehension. And he's going to need to bone up on a lot of things. Just like most people taking the job would.

Darkstar
08-03-2005, 09:34:27
Originally posted by miester gandertak
Now, get the machine that goes 'Ping!'

They all go ping.

Dya
08-03-2005, 09:35:59
Originally posted by MattHiggs
So the difference between a Cat5 and RJ-45 is that crossover wire thingymajig?

No; Cat5 is the cable type, and RJ-45 connectors are what your crimp onto the end of a Cat5 cable.

Inside a Cat5 cable there are 8 wires,

1 green
1 red
1 brown
1 blue

Now for every one of those there is also a striped wire (1 blue/white), (1 red/white) and so on.

You can make a cable up to fit several specifications. A crossover cable will be used as an ad-hoc computer to computer cable. Where as most cables made up these days to be part of a network infrastructure, I.E. Computer to switch, switch to router, etc. etc.

That is a very rough guide, the fundamentals of Cat5 cabling are much more diverse.

More info here (http://compnetworking.about.com/od/cat5cables/)

miester gandertak
08-03-2005, 09:44:34
nice PHd

MattHiggs
08-03-2005, 09:44:58
Cheers, that's a huge help.

Why didn't we do useful stuff like that at University?!

Gary
08-03-2005, 09:47:57
That's not what universities are for.

You want useful stuff, go find an apprenticeship (a proper one).

Dya
08-03-2005, 09:48:20
No probs mate... I spent 4 months setting up a 600+ network for a relatively new company a while back... was a pain in the ass.

notyoueither
08-03-2005, 09:49:27
Big, fat own goal.

MattHiggs
08-03-2005, 09:56:34
Originally posted by Gary
There's a huge gulf between reading and actually taking things in. In my experience many text books as so "reference style", even those meant to teach, that one's eyes glaze over after about the 20th page.

Unless you are the type who has a natural ability to bluff your way through, the secret is to get a lot of that stuff "under your belt" before going for the job, in the hope of "winging" the rest until you are up to speed.

If this isn't a leg-pull, why not see if the job has an assistant's role going with it, where you can learn for a year first, at a lower salary.

It's bloody impossible to get the stuff required under your belt unless you know people in the industry who are willing to let you work with them voluntarily. I've tried to get in at the bottom of the industry and went for a local school technician job but even then they said I didn't have the experience required.

I'm hoping to gather as much reading related material I can and just spend every spare minute looking into it, even bringing it to the interview to show how I've prepared.

Dya
08-03-2005, 09:58:34
Mate, to get a job in the field I wanted to do I've had to work doing something that I didn't particularly want to do for a year or so, that gave me the experience.

I am now at the point that I'm in the right company but not doing what I want to do.

Getting your foot in the door is the biggest challenge. You can only go up from there (Unless you're MikeH and counterglow takes over your life at work).

MattHiggs
08-03-2005, 10:19:41
That's currently what I'm in the process of doing now. I've been working as a claims handler for the passed 12 months in the hope of applying for an IT Job when it comes around. Unfortunately it looks like they'll be after someone with experience but I need to show how keen I am so they'll consider me for any future assistant/trainee jobs.

Provost Harrison
08-03-2005, 10:20:51
Shit isn't it?

Funko
08-03-2005, 10:22:25
If it was me I'd hire someone who was enthusiastic and could learn over someone who wasn't enthusisastic and knew a bit.

MattHiggs
08-03-2005, 10:23:04
Yep.

Are there any benefits in trying to obtain a MCP qualification?

Provost Harrison
08-03-2005, 10:24:33
Anything like NCP?

Funko
08-03-2005, 10:27:12
Originally posted by MattHiggs
Yep.

Are there any benefits in trying to obtain a MCP qualification?

It's a good thing to have but how much does it cost? Ideally you could get someone to employ you and pay you to get one. If you do it on your own it'd definitely be useful for getting it jobs.

Dya
08-03-2005, 10:35:36
If you are going to take an MCP you might as well do an MCAD in C#.net

That is what I am doing at the moment. Will give you a massive boost in salary when you have it. But costs in excess of 5 to 6k to get it in the first place.

Darkstar
08-03-2005, 10:36:42
Originally posted by MattHiggs
Are there any benefits in trying to obtain a MCP qualification?

Yes. It is a serious check box with many employers on their "qualifications" list.

Dya
08-03-2005, 10:37:38
Indeed it is... with 6 months experience and an MCP or MCAD you can put an extra 30% to 40% on your current salary.

Funko
08-03-2005, 10:40:23
Even lazy old me is going to finally get the Lotus qualifications but work are paying / get free training exams anyway.

Dya
08-03-2005, 10:42:05
Good for you mate. :)

Question is... Would you do it if work weren't going to pay for it?

Funko
08-03-2005, 10:43:06
Possibly but I don't need to do the training really, and that's the expensive bit, I could get by with just buying the practice tests and doing the exams because I know enough already.

Dya
08-03-2005, 10:44:50
All good. :)

See you all next week sometime, Just got a new project come through.

miester gandertak
08-03-2005, 10:45:23
yaaaay but you are the schjmart one

MoSe
08-03-2005, 11:18:49
and I was ready to give you directions to Casablanca...

MDA
08-03-2005, 13:04:46
Originally posted by MattHiggs
Yep.

Are there any benefits in trying to obtain a MCP qualification?

Just chuck your deadly disc at it until it dies, Flynn.

Venom
08-03-2005, 13:07:31
All the crimping instructions are on the back of a RJ45 connector box.

All the rest get from google when the actual problem occurs and you get an error. That's what I do. Of course, I only have 15 users not 1000.

Tizzy
08-03-2005, 13:13:15
My preferred solution is to kill the users

LoD
08-03-2005, 13:15:43
^damn cookies

zmama
08-03-2005, 14:04:40
Tizzy is right, again

Gary
08-03-2005, 15:05:09
Well she ought to know what her preference is :)

Lurker
09-03-2005, 19:24:52
Originally posted by Venom
All the crimping instructions are on the back of a RJ45 connector box.

All the rest get from google when the actual problem occurs and you get an error. That's what I do. Of course, I only have 15 users not 1000, and the 15 I have don't really expect anything to work properly anyway.

Venom
09-03-2005, 19:41:38
They're dumber than I am, so they don't really know when things aren't working properly.

Lurker
09-03-2005, 20:03:08
Can I have your job?

Venom
09-03-2005, 20:15:21
It doesn't pay a lot.

Lurker
09-03-2005, 20:31:09
Hot chicks everywhere you look?

Japher
09-03-2005, 20:40:39
I pinned up playboy centerfolds all over my cubicle. Makes all the women around here mad, but all the guys come to visit often. I wonder if I put up pics of guys?

Venom
09-03-2005, 20:43:46
There's a hottie or two at the office...maybe more depending on your standards. So, going by your crush depth standards, they're all hot.

Lurker
09-03-2005, 20:52:55
It's a deal, then.

And Japher, we all know you only tolerate the pinups b/c they attract the guys.

LoD
10-03-2005, 09:58:50
Originally posted by Japher
I wonder if I put up pics of guys?

Own Goal. You'll atract all the gays.








Oh, and possibly some girls... the kind that would screw you with a strap-on.